Our Policies
Ordering
All orders must be placed before 2:00 pm EST to ensure same-day processing. Any orders placed after 2:00pm EST will be processed the following business day. We ship via Fed-Ex priority overnight. If Saturday shipping is required, all orders must be placed Friday by 1:30pm EST to ensure that your order arrives for Saturday delivery. All Saturday delivery orders will have a $45 flat rate shipping surcharge added to the order at the time of checkout.
Returns/Damaged Stems
National Flower Mart carefully selects and packs each order with special care before leaving our warehouse. We go through great lengths to get you the freshest, highest quality wholesale flowers. In the event you receive damaged stems in your order, simply contact our Customer Care department within 24 hours of receipt of your order. You will be asked to fax a copy of your invoice along with the amount of damaged stems within 48 hours to 561-641-0389. We will also require either a picture of the damaged stems within 48 hours of delivery, emailed to customerservice@nationalflowermart.com. We will credit your account for only the amount of the damaged stems in the box, and not for the entire order.
Pre-ordering
We make Pre-ordering easy with National Flower Mart. Whether it is for a specific holiday, or a Special Event. Simply download the PreBook form from the appropriate category, on the left hand column under prebooks. Fill out our quick form, and then fax it back to us at 561-641-0389, or email it to preorder@nationalflowermart.com. One of our representives will get back to you to confirm your order. | 
